Privacy Policy

This Privacy Policy ("Policy") is issued by Kompak4D ("we", "us", "our"), the operator of the online gambling platform accessible at kompak4d.cam. This Policy describes how Kompak4D collects, uses, stores, discloses, and otherwise processes the personal data of individuals who register for, access, or use any service on the Platform, including Members located across Malaysia — whether in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or elsewhere.

Kompak4D recognises that privacy is a fundamental right. Our approach to personal data is grounded in transparency, proportionality, and accountability. We collect only what we need, use it only for disclosed purposes, and take material steps to protect it from unauthorised access, disclosure, or misuse.

By creating a Kompak4D account or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, each of which forms part of the agreement between you and Kompak4D.

For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:

Kompak4D collects personal data in the following categories, depending on the nature of your interaction with the Platform:

When you create a Kompak4D account, we collect:

• Full legal name, as it appears on your government-issued identification.
• Date of birth, for age verification purposes.
• Residential address, including city, state, and postcode.
• Email address and mobile phone number.
• Username and encrypted password.
• Preferred language (English, Bahasa Melayu, or Mandarin).

To comply with our obligations under anti-money laundering and know-your-customer requirements, we may collect:

• Copy of a valid government-issued photo identification (e.g., Malaysian IC, passport).
• Proof of residential address (e.g., utility bill or bank statement dated within 90 days).
• Selfie or liveness check for facial verification where required.
• Source of funds documentation in cases where transaction volumes exceed defined thresholds.

Kompak4D processes the following financial data to facilitate deposits, withdrawals, and account management:

• Payment method details, including bank account information, e-wallet identifiers (e.g., Touch 'n Go eWallet, Boost, GrabPay), and masked card numbers.
• Transaction history, including deposit amounts, withdrawal requests, bonus credits, and wagering activity.
• Cryptocurrency wallet addresses where applicable (BTC, ETH, USDT).

When you use the Platform, we automatically collect the following technical data:

• IP address, device type, operating system, and browser type.
• Session timestamps, login frequency, and session duration.
• Pages visited, games played, bets placed, and in-platform navigation patterns.
• Geolocation data (country/city level) derived from IP address.

Where you contact Kompak4D's support team via live chat, email, or WhatsApp, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.

The following table summarises the primary purposes for which Kompak4D processes your personal data:

Kompak4D processes personal data only where a valid legal basis exists. The legal bases we rely upon are as follows:

• Contractual Necessity: Processing required to fulfil the service agreement between you and Kompak4D, including account management, transaction processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money laundering obligations, KYC mandates, and responsible gambling regulations.
• Legitimate Interests: Processing conducted in pursuit of Kompak4D's legitimate operational interests — including fraud prevention, platform security, and service improvement — where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for purposes such as direct marketing communications, where your explicit opt-in consent has been obtained. You may withdraw consent at any time by contacting our support team.

Kompak4D does not sell, rent, or commercially trade your personal data. We may, however, share your data with the following categories of recipients for the purposes set out in this Policy:

We engage third-party service providers who process personal data on our behalf under contractual data processing agreements. These include:

• Payment processors and e-wallet operators — including Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency payment gateways — solely for the purpose of processing transactions.
• KYC and identity verification providers — to conduct age and identity checks as required by our compliance obligations.
• Game software providers — who receive limited technical and session data necessary to deliver game services.
• Cloud hosting and infrastructure providers — who store and process data on Kompak4D's behalf under strict confidentiality obligations.
• Customer support platform operators — who facilitate our live chat and messaging services.

Kompak4D may disclose personal data to government authorities, law enforcement agencies, regulatory bodies, or courts where required by applicable law, regulation, or court order. We will notify affected Members of such disclosures where legally permissible to do so.

In the event of a merger, acquisition, restructuring, or sale of assets involving Kompak4D, personal data held by the Platform may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections being maintained. Affected Members will be notified prior to any such transfer where reasonably practicable.

Kompak4D retains personal data for as long as necessary to fulfil the purposes for which it was collected, and for such additional periods as are required by applicable law or regulation. Our general retention guidelines are as follows:

• Account and identity data: Retained for the duration of the account relationship, and for a minimum of five (5) years following account closure, to satisfy anti-money laundering record-keeping obligations.
• Transaction and financial records: Retained for a minimum of seven (7) years from the date of the transaction, in accordance with financial record-keeping requirements.
• KYC and verification documents: Retained for five (5) years following the completion of the most recent verification process or account closure, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the communication, unless a longer period is required for ongoing dispute resolution.
• Technical and usage logs: Retained for a rolling period of twelve (12) months for security monitoring purposes, after which they are anonymised or deleted.
• Marketing preferences: Retained until consent is withdrawn or the account is closed, whichever is earlier.

Upon the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with our data lifecycle management procedures.

Kompak4D implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and the Kompak4D Platform is encrypted using 256-bit TLS encryption.
• Data at Rest Encryption: Personal data and financial records stored in our databases are encrypted using AES-256 industry-standard encryption.
• Access Controls: Access to personal data systems is restricted on a strict need-to-know basis, with role-based access controls and mandatory multi-factor authentication for all administrative personnel.
• Regular Security Audits: Kompak4D engages independent third-party security firms to conduct periodic penetration testing and vulnerability assessments of the Platform's infrastructure.
• Incident Response: We maintain a documented data breach response procedure. In the event of a security incident affecting your personal data, we will notify you and the relevant regulatory authority within legally required timeframes.

Kompak4D uses cookies and similar tracking technologies to operate the Platform, improve user experience, and gather analytical insights. The following categories of cookies are used:

These cookies are essential for the Platform to function and cannot be disabled. They include session management cookies that keep you logged in, security tokens, and load-balancing identifiers. No personal data is collected via these cookies beyond what is technically required for platform operation.

We use analytical cookies to understand how Members navigate the Platform — including which pages are visited most frequently and where users exit the site. This data is collected in aggregated, anonymised form and is used solely to improve Platform usability and performance.

Preference cookies store your selected settings such as language preference (English, Bahasa Melayu, or Mandarin) and display options so that you do not need to re-configure them on each visit.

You may configure your browser settings to refuse, delete, or receive alerts about cookies. Please note that disabling strictly necessary cookies may impair the functionality of the Platform. Analytical and preference cookies may be disabled without affecting core Platform services.

As a Data Subject, you hold the following rights in relation to the personal data Kompak4D processes about you. To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond to all verified requests within thirty (30) calendar days.

Kompak4D's services are strictly intended for individuals aged 21 years and above. 21+ We do not knowingly collect personal data from persons under the age of 21. Age verification is a mandatory step in our registration and KYC process.

If Kompak4D becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, we will immediately suspend the relevant account, delete the associated personal data, and where applicable, report the matter to the relevant regulatory authority.

If you believe that a minor may have registered an account on the Platform, please contact us immediately via live chat or at [email protected] so that we may investigate and take appropriate action. For further information on our age verification procedures, please visit our Responsible Gambling page.

To operate the Platform and provide our services, Kompak4D may transfer your personal data to data processors located in jurisdictions outside of Malaysia. Such transfers may occur in connection with cloud hosting, KYC verification services, or payment processing infrastructure.

Where personal data is transferred internationally, Kompak4D ensures that appropriate safeguards are in place, which may include:

• Contractual data processing agreements incorporating internationally recognised standard contractual clauses.
• Transfers to recipients in jurisdictions recognised as providing an adequate level of data protection.
• Binding corporate rules where applicable within corporate group structures.

You may request further information about the safeguards applied to specific international transfers by contacting our data protection team via the details provided in Section 14.

Kompak4D reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory guidance, or Platform features. The date of the most recent revision is displayed at the top of this page.

Where material changes are made to this Policy, Kompak4D will notify registered Members via their registered email address or through a prominent notice on the Platform's homepage at least ten (10) days prior to the changes taking effect, where reasonably practicable.

Your continued use of the Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any amendment to this Policy, you should cease using the Platform and contact us to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or Kompak4D's handling of your personal data, please contact our Data Protection team through any of the following channels. We are available 24 hours a day, 7 days a week.

We will endeavour to respond to all privacy-related enquiries and data rights requests within thirty (30) calendar days of receipt. For complex requests, we may extend this period by a further sixty (60) days, in which case we will notify you of the extension and the reason for it.